What happens when you hire Roots Landscaping?

From the first call to the final sprinkler test

1. The callCall or text (435) 677-6050. The company asks about the lot, the city, the HOA and what the family wants from the yard, and books a site walk. No price is given over the phone.
2. The site walkThe owner or the foreman walks the lot, finds the sprinkler stub and utility markings, reads the drainage, checks access for equipment and asks about the HOA deadline.
3. The plan and proposalA plan drawn to the HOA guidelines and a line item proposal with grading, drainage, irrigation by zone, sod, curbing, rock, trees and any hardscape on separate lines. The homeowner can take it to other bidders.
4. HOA submissionWhere the neighborhood requires architectural review, Roots prepares the submission with the homeowner and waits for approval before ordering.
5. The agreementThe Landscape Installation Agreement is signed electronically and a scheduling deposit holds the date. The trust page summarizes the terms worth reading twice.
6. Utility locates and orderingBlue Stakes marks buried lines before any trenching. Sod, trees and rock are ordered against the install date.
7. Grade and drainRock removal, excavation, haul off, rough grade, drains.
8. Irrigation, topsoil, curbingTrenching, main line, valves, zones, drip and controller, then topsoil and final grade, then concrete curbing.
9. Sod and plantingSod laid and watered the same day, then rock or mulch beds, trees and shrubs with drip connected.
10. Final walkthroughEvery zone tested, the controller programmed, the site cleaned, care instructions handed over, the final draw paid and the warranty started.

What the homeowner does before day one

Clear the lot of anything stored on it, confirm the HOA approval is in hand, make sure the water meter or secondary connection is live and the sprinkler stub is accessible, and keep vehicles off the driveway and street frontage on install days so the skid steer, the sod truck and the rock delivery can get in. Pets stay inside. If a fence is going in, it goes in first. None of that takes long, and all of it keeps the crew moving on the days that are scheduled.

How communication works

Scheduled updates, milestone texts for homeowners who opt in, and a customer portal in the company's own software, Roots OS, with the plan, the signed agreement and the warranty. Questions go to the owner or the foreman, the same two people from the site walk.

What Roots Landscaping will not do

• Quote a price before walking the lot.
• Lay sod over unfinished grading or drainage.
• Trench before utility locates are marked.
• Change the price without a change order the homeowner has signed.
• Take credit cards, debit cards or payment apps. Payment is by check, cash, ACH or bank transfer.
• Mow, fertilize, maintain or repair an existing yard. The company installs new yards on new construction lots.
• Let the homeowner direct or pay subcontractors directly. Doing so voids the warranty on that work under the agreement.

Changes mid project

Any change to the approved plan or materials is a change order. It is priced in writing within 48 business hours and nothing changes until the homeowner signs. The most common change on a new lot is the sprinkler stub being somewhere other than the plans show. Roots checks for it at the site walk so it lands on the proposal rather than mid install.